Business Continuity Plan
Purpose of the Business Continuity Plan
Sterne Agee is providing this document to inform you of its ability to respond to events that could cause business disruptions. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this overview of Sterne Agee’s Business Continuity Plan (BCP).
Contacting the Firm
In the event of a significant business disruption, should you not be able to contact us as you normally do, you may call any of our offices, which are listed at our website at www.sterneagee.com. Clients will have uninterrupted access to their funds and securities by identifying balances via internet access, contacting their broker or introducing broker dealer or telephoning the Sterne Agee operations center location. (See numbers below.)
Operations (Internet Support): 888.678.3763
- Clearing Liaison: 800.778.6257
- Corporate Administration: 800.240.1438
Our Business Continuity Plan
Our plans are designed to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the disruption.
Sterne Agee’s plans are designed to mitigate the impacts of business interruptions resulting from a wide variety of potential events, including the loss of key facilities and resources. Our business continuity plan addresses: data back-up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; and regulatory reporting.
Various levels and types of disruptions may occur and Sterne Agee has planned for disruptions that could affect a single office; one that impacts the entire Firm; an entire business-district or an entire region. In the event of a significant business disruption at our corporate headquarters or primary data center, the Firm has sufficient backup power generation capabilities in place to support our mission critical trading and clearing and settlement functions. Should outages occur at branch offices, Sterne Agee has plans in place to remote redirect telephone capabilities to service our customers from branch offices that have not been affected. Sterne Agee has access to critical applications in alternative geographic locations; which not only allows affected systems to be accessed from multiple locations but also the Firm to recover selected functions within four hours, barring any circumstances beyond our control. We have also documented that our key business partners and service providers have plans in place to recover from a significant disruption.
Review and Maintenance
Sterne Agee has a testing program that is designed to demonstrate, through regular testing, that the Firm’s business continuity plans are consistent with the Firm’s overall business objectives, risk management strategies, and financial resources. The plan is also reviewed annually by designated members of senior management. The Firm employs a business continuity manager who monitors the plan on a regular basis and makes any necessary updates due to changes in Sterne Agee’s operations, technology, structure, business or location.
Significant work has gone into putting our business continuity plans in place, but Sterne Agee cannot guarantee that all systems will be available or recoverable in the event of a significant event.
For more information
This notice, in its most current form, is always available on the Firm’s website www.sterneagee.com. If you have questions or need additional information about our business continuity planning, you can contact us at 205.414.3376 or at email@example.com.